Position Description: This a technical role within the Lenovo’s Premier Technical Support team based in Denmark. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Finland. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. You will be reporting to Technical Support Manager based in Germany. Day-To-Day Tasks: • Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation • Identifies the cause of hardware / software faults and provides a solution • Resolve over phone or email or onsite via parts and engineer dispatch • Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution. • Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. • Provides input on recurring customer problems and shares that information with other technical team members when relevant. • Monitors own ‘open case’ workload and drives to closure. #### Position Requirements: Key Competencies Needed: • 3+ years of experience in Client Technical Support roles. • Experience within IT Services and Working with Field Service Providers • Working Knowledge on Windows Operating Systems and MS Products • Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets) • Effective communication skills at all levels - written and verbal • Business Fluent Finnish and English (Danish language as an addition would be a plus but not a requirement) What Lenovo can offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Opportunities for career development & growth • Access to trainings for personal development • An international team with a high focus on Gender Diversity • Attractive compensation package and Performance based rewards Does it sound interesting? Please check this article to see what our team says on Lenovo Premier Support team: https://bit.ly/3bcl2pu Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. About Lenovo Premier Support Services Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. About Lenovo Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.