Career Category
Value and AccessJob Description
HOW MIGHT YOU DEFY IMAGINATION?
You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.
Patient Access and Reimbursement Quality Analyst
Live
What you will do
Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.
Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!
Under the general direction of the HUB Senior Manager, this Quality Analyst is responsible for ensuring the efficiency of the HUB processes and personnel. This position will evaluate performance across all types of the omni channel contacts with customers. The Analyst will work cross-functionally with Knowledge Management, Training and Operation Supervisors to assist in closing any gaps and to drive continuous improvement of HUB services.
Key Responsibilities:
Assist in the design of monitoring format and establishing quality standards
Perform quality assurance monitors and complete checklist
Collaborate through calibration sessions with Leadership, Training and Knowledge Management to ensure consistent evaluation
Perform side by sides and call listening sessions
Provide feedback to Advocates, Leadership and Trainers
Analyze data management system information for training opportunities or gaps
Build a practical plan to address business needs
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The quality professional we seek has these qualifications.
Master’s degree
OR
Bachelor’s degree and 2 years of relevant experience
Or
Associate’s degree and 6 years of relevant experience
Or
High school diploma / GED and 8 years of relevant experience
Preferred Qualifications:
Attention to detail, prioritization skills and time management
Skilled at active listening and analytical capability
3+ years working in HUB operations or similar proven experience
Strong facilitation, communication, motivational and social skills
Proficiency with MS Office products
Ability to easily adapt to change and prioritize based on business need
Previous experience working with a quality monitoring management system is preferred
Bachelor’s Degree
Thrive
Some of the vast rewards of working here
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
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