JOB DESCRIPTION

POSITION PURPOSE

Represent the hotel at the main entrance by greeting arriving and departing guests enthusiastically.  Attend to parking request in timely manner to ensure the driveway is accessible at all times.  Assist the Bellman with luggage assistance when needed.

EXAMPLE OF DUTIES

ESSENTIAL FUNCTIONS

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentages of time performing each functions is solely determined by the supervisor, based upon the particular requirements of the hotel.

• Answer the entrance telephone and provide clear, accurate information to guests and employees
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
• Clearly communicate guest parking procedures and applicable costs to arriving guests
• Other duties as assigned by the supervisor such as assisting as Bellhelp

OTHER

• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employments.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe efficient operation of the hotel facilities.  Employees who violate hotel rules and regulations are subject to disciplinary action up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodations, using some other combination of skills and abilities.

• Ability to communicate effectively both verbally in English.
• Ability to grasp, lift and/or carry otherwise move packages, boxes, and luggage up to 50+ pounds.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists.
• Ability to stand, walk and or/sit and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform task requiring bending, stooping, kneeling, and walking.
• Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and service.
• Considerable knowledge of city and surrounding areas.

QUALIFICATIONS & STANDARDS

      EXPERIENCE

• No prior experience required.  Prior guest service or other hospitality experience preferred.

EDUCATION

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledges skills and abilities.
• High School diploma preferred.

LICENSES OR CERTIFICATIONS

• Driver License required.
• Drivers Abstract required.

GROOMING

• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

• Applicants with additional language skills preferred.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Recruitment information and inquiries:  Zachariah Rivera - Talent and Culture Manager, Human Resources at 808-944-4390 or zachariah.rivera@alamoanahotel.com.