Key responsibilities:

1. Communicate daily with parents via WeChat, phone, and email – for example: answering questions about their student’s progress, Due West programming/curriculum, and the application process

2.Serve as a communication liaison and cultural bridge in parent/student–counselor meetings

3. Translate student progress updates and strategy assessments as needed

4. Contribute to the overall success of the counseling team

5. Provide excellent customer service and build long-term, lasting relationships with client families

6. Utilize trouble-shooting and problem-solving skills to manage and resolve client issues

7. Develop detailed familiarity with parents’/students’ situations and the U.S. school application process

1. 与家长通过微信、电话和邮件进行日常的沟通。例如：回答家长有关学生的学习进度、课程安排及申请流程等问题;

2. 作为家长、学生及顾问老师的沟通桥梁，协助团队工作顺利进行;

3. 根据需要翻译学生进度更新及策略评估等文件;

4. 对咨询团队的申请成果进行有力的支持;

5. 提供优质的客户服务，并且与学生家长建立长期、友好的关系;

6. 可以有效的管理并解决客户问题；

7. 熟悉学生的情况，并了解美国学校的申请流程。

Qualifications Required:

Associate Degree or higher

Fluency in Mandarin Chinese and English (spoken and written)

Strong attention to detail, organization and communication skills

Creative problem-solver

Team player

Desire to work in a “start-up” environment

Enthusiasm for helping others reach their potential

Willing and able to work flexible hours

Qualifications Desired:

Experience working on a team

Experience working in education and/or with students

Experience in client relations

Study abroad, especially in the United States

Compensation & Benefits Include:

Competitive industry salary commensurate with experience

Comprehensive health insurance plan

17 days of paid annual leave and all official Chinese public holidays

上班地址：北京市朝阳区呼家楼京广中心办公楼2701