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The role of the PLC technical support engineer is to provide pre/post-sales support for Drive Product (DP) customers, partners and sales team, and develop key partners and sales team technical competence of PLC products for DP, meanwhile leading the communication with Germany PLC R&D center.

Your responsibilities

• - Member of Drives Product Technical Product Management department, reporting directly to the Technical Product Management Manager, working location is in Beijing
• - Product owner role of PLC in TPM team, coordinate with regional technical support resource to handle PLC technical issues
• - Gather and escalate PLC quality, new feature demands and FW/SW bugs with quality function and R&D center
• - Customers support in bidding documents, PLC selection, configuration, library usage, program conversion, field commissioning and filed quality problem handling
• - Product technical training to channel partners and end user to promote DP products and help to improve overall technical competence
• - Gather customer pilot feedback and competitor intelligence to Product Management and Product Marketing
• - Documentation responsibilities of product technical and market material, such as flyer, catalogue and user’s manual, including translation and proofreading. Work together with Germany team to maintain and localize the documentations in manuals and on-line help

Your background

• - Bachelor and above degree in Power Electronics, Electrical/Electronic or Automation Engineering is preferred
• - >5 years of experience in engineering or technical support related to automation or drive products
• - Need frequently travel and provide detail travel reports.
• - Strong customer focus awareness, problem solving and consultation skills
• - Good English and Chinese communication skills