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As an PLC Technical Support, you will be responsible for providing pre/post-sales support for Drive Product (DP) customers, partners and sales team, and develop key partners and sales team technical competence of PLC products for DP, meanwhile leading the communication with Germany PLC R&D center, for Motion Business Area in Guangzhou, China.

Reporting to the Sales Support Manager, you will coordinate with regional technical support resource to handle PLC technical issues.

Your responsibilities

• Coordinating with regional technical support resource to handle PLC technical issues
• Gathering and escalating PLC quality, new feature demands and FW/SW bugs with quality function and R&D center
• Supporting customers in bidding documents, PLC selection, configuration, library usage, program conversion, field commissioning and filed quality problem handling
• Providing product technical training to channel partners and end user to promote DP products and helping to improve overall technical competence
• Gathering customer pilot feedback and competitor intelligence to Product Management and Product Marketing
• Being responsible for documentation of product technical and market material, such as flyer, catalogue and user’s manual, including translation and proofreading.
• Working together with Germany team to maintain and localize the documentations in manuals and on-line help

Your background

• 5+ years of experience in engineering or technical support related to automation or drive products
• A Bachelor and above degree in Power Electronics, Electrical/Electronic or Automation Engineering is preferred
• Frequent travel and providing detail travel reports
• Strong customer focus awareness, problem solving and consultation skills
• Good English and Chinese communication skills