JOB DESCRIPTION

ORGANIZATIONAL STRUCTURE

BUSINESS: CIRCOR

LOCATION: Shanghai, China

DIRECT REPORTING: Manager Order Handling Marine

FUNCTIONAL REPORTING: Manager Order Handling Marine

POSITION DETAILS

Order Processing of pump-, project- and spare parts orders for Marine business.

Principal Activities

• Check specification of the customer in German / English language. Commercial verification and coordination of conditions, such as prices, penalties, guarantees, risk analyzes.
• Analyze deviations in terms of technical designs, tests, acceptance, period and delivery specifications (target / actual comparison).
• Compliance with the letter of credit requirements (for example, according to customer requirements, country lists, order value limits) as well as CIRCOR / Allweiler guidelines.
• Planning and execution of the foreign trade examination in accordance with the current trade compliance requirements.
• Hydraulic selection of centrifugal and screw pumps. Configuration of the complete unit, external pumps, accessories and spare parts packages according to customer requirements. Testing of the suitability of the pump materials, motors and sealing systems selected for the applications if necessary clarification with suppliers and design.
• After technical / commercial cleared order, create sales order via CRM in SAP.
• Creation of complete order BOMs. Completing the order with the necessary Allweiler / customer-specific documents, in which case the selection of the required funds is determined on a self-responsibility basis. Forwarding to appropriate specialist departments. Creation of the order confirmation.
• Change requests of the customer to check for feasibility. Develop counterproposals, coordinate with the customer, determine the costs, and implement and initiate the changes in the SAP system.
• Additional technical and commercial advice and clarifications for customers and field staff. Support by information of prices, dates, conditions and application possibilities of the complete Allweiler product range.
• Follow-up of orders / projects, dealing with warranty Claims
• During the warranty period, answer customer questions, carry out damage assessments in coordination with the service and arrange for corrections. Vote contract interpretations. To discuss warranty claims of the customer by means of the 5-Why causes-effect method and define sustainable remedial actions. (VOC processing)
• Training and supervision of trainees and new employees from other areas.
• Clarify return deliveries of the customer with the responsible specialist departments. Complete customer return form. Initiate storage or disassembly. Clarify costs for return delivery and if necessary create a credit note.
• Capture new customers in the system. Clarify all conditions and forward them to the accounting department. Collaboration in receivables management, such as claim receivables, ask for prepayment, request bank guarantees, create necessary pro forma invoices.
• Serve customers and acceptance officers during acceptances and deadlines
• Within this framework, company tours and production stations will be presented. Clarify and implement all questions or changes requested by the customer in a professional and timely manner. Create necessary documentation, compile and go through with the customer.
• Contributing to the redesign and reorganization of work systems such as Daily Management, Kaizen and testing in the SAP test system. Taking into account practical experience, bring design suggestions.
• Contribution of proposals to improve work organization, for example in SAP, in CRM Microsoft Dynamics.

JOB REQUIREMENTS

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

Team player and self-motivated

Ability to read, write, analyze and interpret general business and technical documents in German and English

Good computer skills (MS Word, Excel, …)

Good SAP and CRM skills

Education & Experience

Education as industrial clerk or comparable

2-3 years of professional experience

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities