Role\: Oracle University CX Sales/CPQ Cloud Instructor
Location\:Telecommuting from anywhere in the US, with preference for people near Redwood City, CA, Denver, CO, or Reston, VA.
Oracle University is a P&L business that educates customers, partners and employees on all of Oracle Cloud services including all of SaaS, PaaS and IaaS. The team offers training via digital subscriptions featuring over 4000 hours of cloud content built on a modern platform that offers knowledge checks, skill paths, gamification and live analytics on learner progress. The organization also teaches over 1000 live public and private events a year featuring cloud content and hands on labs to practice on live cloud environments.
The North America Oracle University Sales/CPQ Cloud Instructor is a Subject Matter Expert tasked with supporting our Digital Learning Subscriptions, North American Live Virtual and on-location Classroom Training and courseware Curriculum. Referred to as Cloud Delivery Lead (CDL), you will work very closely with Oracle Product Management, Curriculum Development, Sales Consulting to support and drive the Sales Cloud and CPQ delivery business. The Oracle Cloud Delivery Lead is a self-motivated professional who uses their expertise to support OU products, curate online subscription material, teach, develop and record training content. The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment.
QUALIFICATIONS\:
- 5 years of experience working with Oracle CX Cloud
- Practical knowledge and field experience working with several of the following Oracle Customer Experience technologies\:
- Sales Cloud
- Service Cloud
- Customer Data Management
- Sales Performance Management
- Partner Relationship Management
- Incentive Compensation
- Engagement Cloud
- Configure Price Quote
- Commerce Cloud
- Social Cloud
- Ability to network and maintain multiple relationships across Oracle Business Units (Development, IT etc.)
- Energetic Advocate for Oracle Cloud University
- Excellent communication and influencing skills, both written and verbal
- Strong organizational skills. driven by goals and standards of excellence
- Ability to understand and analyse the industry and marketplace
- Proactive, creative and innovative thinker
- Professional with strong planning skills
- Motivated to continuously expand personal professional knowledge
The Senior Consultant/Instructor is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. The Senior Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Demonstrate the ability to teach new technical material, deliver new offerings and services, and/or implement new Oracle Applications modules with minimal preparation time and guidance. Meet utilization targets. Travel as needed.
Job duties are varied and complex, needing independent judgment. May have project lead role. BS or equivalent functional or professional experience preferred. Has obtained one or more industry recognized certifications (OCP, CPA, CPIM). Has 2 plus years technical or professional experience using Oracle products or related software. Has 2 plus years consulting experience or experience teaching adult learners. This position is hourly and eligible for overtime.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
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