• Primary Location: China,Liaoning,Dalian
• Education: Bachelor's Degree
• Job Function: Operations
• Schedule: Full-time
• Shift: Day Job
• Employee Status: Regular
• Travel Time: No
• Job ID: 18001285

Description

• Position Summary : Basic to intermediate level of experience and supervises team of professional and/or staff accounting roles.

  Applies analytical skills and knowledge of data analysis tools and methodologies as they pertain to Operations Accounting.

  Typically deals with variable issues with potential broader business impact

  Key Roles and Responsibilities

  Role supports the Operations Management Committee (OMC) member in overseeing the entire process of reviewing and compliancing

  invoices in accordance with Citi's Expense Policy while ensuring that Service Level Agreements are achieved to

  maintain customer satisfaction.

  Role may be involved in special projects to support management and site deliverables that would benefit the center in general.

  :

  Leadership - Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA)

  to maintain customer satisfaction

  • As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior

  Team Members, and assists them in addressing production-related concerns, as well as issues with customers

  • Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur
  • Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings,

  voice of the employees and as a workplace of choice

  • Provides regular performance feedback to the OMC that adds value to the personal and professional growth of the

  Team Members, and is beneficial to the improved performance of the production team

  Biz Operations - Helps OMC monitor issues raised and encountered in production, and review & deliver error reports against

  Team Members

  • Provides second level checking of invoices reviewed by Team Members

  prior to approving for payment

  • Confirms rejections of invoices for non-adherence to expense policies and adequate documentation

  requirements, therefore deferring payment of such expense until the appropriate level of approval

  or proper documentation is obtained

  • Conducts regular reviews of outstanding rejections and escalates to business seniors/Fincon on a monthly basis
  • Coordinates with the Payments Team on any special payment arrangement (i.e. Telegraphic transfers, draft payments,

  manual checks, etc)

  • Generates ad hoc reports and production metrics analysis reports for management reporting
  • Coordinates trainings of customers to educate them on payment service products, features, policies and tools
  • Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the

  production process once implemented

  • Conducts / participates in customer calls, as needed

  Risk and Control - Performs regular checks and verifies that all the DCFC’s are properly followed and adhered to

  • Assists the OMC in the creation of the COB plan for the unit and ensuring an effective back-up system within the group
  • Performs regular checks on Unaccounted Invoices/Hold Reports to ensure that processed invoices

  are validated on a timely basis

  Others - Handles ad hoc assignments as required by management

  Interactions :

  Opportunity to interact with Seniors, both internal and external, for production updates, service feedback, and issues resolution

  Regularly coordinates with country customers to clarify transactions claimed in through Web or the Manual T&E system

Qualifications

• Position Summary : Basic to intermediate level of experience and supervises team of professional and/or staff accounting roles.

  Applies analytical skills and knowledge of data analysis tools and methodologies as they pertain to Operations Accounting.

  Typically deals with variable issues with potential broader business impact

  Key Roles and Responsibilities

  Role supports the Operations Management Committee (OMC) member in overseeing the entire process of reviewing and compliancing

  invoices in accordance with Citi's Expense Policy while ensuring that Service Level Agreements are achieved to

  maintain customer satisfaction.

  Role may be involved in special projects to support management and site deliverables that would benefit the center in general.

  :

  Leadership - Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA)

  to maintain customer satisfaction

  • As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior

  Team Members, and assists them in addressing production-related concerns, as well as issues with customers

  • Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur
  • Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings,

  voice of the employees and as a workplace of choice

  • Provides regular performance feedback to the OMC that adds value to the personal and professional growth of the

  Team Members, and is beneficial to the improved performance of the production team

  Biz Operations - Helps OMC monitor issues raised and encountered in production, and review & deliver error reports against

  Team Members

  • Provides second level checking of invoices reviewed by Team Members

  prior to approving for payment

  • Confirms rejections of invoices for non-adherence to expense policies and adequate documentation

  requirements, therefore deferring payment of such expense until the appropriate level of approval

  or proper documentation is obtained

  • Conducts regular reviews of outstanding rejections and escalates to business seniors/Fincon on a monthly basis
  • Coordinates with the Payments Team on any special payment arrangement (i.e. Telegraphic transfers, draft payments,

  manual checks, etc)

  • Generates ad hoc reports and production metrics analysis reports for management reporting
  • Coordinates trainings of customers to educate them on payment service products, features, policies and tools
  • Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the

  production process once implemented

  • Conducts / participates in customer calls, as needed

  Risk and Control - Performs regular checks and verifies that all the DCFC’s are properly followed and adhered to

  • Assists the OMC in the creation of the COB plan for the unit and ensuring an effective back-up system within the group
  • Performs regular checks on Unaccounted Invoices/Hold Reports to ensure that processed invoices

  are validated on a timely basis

  Others - Handles ad hoc assignments as required by management

  Interactions :

  Opportunity to interact with Seniors, both internal and external, for production updates, service feedback, and issues resolution

  Regularly coordinates with country customers to clarify transactions claimed in through Web or the Manual T&E system