Scope of role:

责任范围：

• Processing of all Account Service related documents efficiently and accurately and liaison between customers and Hub Centre to deliver efficient services to clients.

处理所有与帐户服务部相关的业务，联系客户与后台操作中心，为客户提供优质服务.

• To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.

确保所有交易的处理遵循现行政策、操作流程、服务标准和法规的规定。

Key / Rresponsibilities/Challenges

主要职责

• Strictly follow Account Service DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.

严格遵守帐户服务部内控制度和岗位职责,确保国家法律规定和内部规章制度的贯彻执行。

• Timely and accurate resolution to all customer enquiries on Account Service and products.

及时准确解决客户有关帐户服务部的问题。

• Act as “single window” into our ASU transaction and services.

作为独立的窗口，负责操作中心与客户的沟通，并提供相应的服务。

• To maintain quality standards to ensure our services for above mentioned products, meets customers’ total needs, and that continued effort is made to exceed customer’s expectation.

保证银行产品和服务的高质量，努力满足客户要求。

• Ensure day to day running EOD recon and post monitoring activities, guided by department operating instructions, guidelines, policies and standards set.

根据部门规章制度和国家法律、法规的要求，确保每天交易结束后完成交易的核对和后续跟踪。

• To finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.

检查并及时完成相关报表,建立完整的会计,统计和业务档案,确保原始记录,合同和各种资料的真实完整。

• To ensure the maker/checker mechanism is strictly followed on each regulatory report.

在监管报表制作过程中严格执行制表和复核的分离机制。

• To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.

为客户提供满意服务方案并支持并协助操作后台的工作。

• To be aware and identify opportunities for cross selling the Bank’s products.

积极为银行拓展业务。

• To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.

负责相关交易复核,遵守分级授权机制,确保业务按风险程度得到有效控制。

• Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.

在发送大额反洗钱交易到相关主管之前，预先审核资料。

• Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.

日常工作必须符合反洗钱制度及行为规范的要求。

• Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.

要时刻警惕客户异常和可疑行为，并迅速报告可疑交易至上级主管部门。

• Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.

定期对日常操作进行内、外部合规性检查和评价，根据可接受的风险程度逐级汇报。

• Periodically to do job rotation and take mandatory leave as per annual leave policy.

定期执行关键岗位的轮换和强制休假制度。

• Be familiar with BCP plan and test periodically.

熟识部门业务应急预案,并参与定期的测试。

• Attend and finish internal and external training to be skilled and qualified for the job.

参加并完成银行内外部的各项培训,使之具备胜任本岗位的专业知识和技能。

• Safe keep and register business chops/key, user Id password and critical vouchers, follow handover policy.

妥善保管业务用章/钥匙,操作密码和重要凭证,办好交接和登记手续。

• Processing relevant transactions and performing specific duties (e.g. reconciliation, regulatory reporting, callbacks, scanning, etc.) guided by the departmental operating instructions, guidelines, policies and standards set.

遵循本部门的操作说明、指南、政策和标准，处理相关业务、完成指定职责（包括：对账、监管报表报送、电话确认、扫描业务等等）。

• To perform call back as per the requirements and threshold of updated DOI。

根据最新DOI要求对交易指令进行电话确认。

• To perform signature verification (SV) for transaction as per requirements and threshold of updated DOI。

根据最新DOI要求对交易指令进行印鉴核对。

• Periodically Back Up other clerk job within in branch operation if related concerned party is not available.

在银行营运部其他单位的相关同事不在时，定期替补其他相关工作。

Qualifications & Skills

任职要求

• Bachelor degree or above

本科或以上学历

• Knowledge in PBOC/SAFE/CBRC regulations

中国人民银行/国家外汇管理局/中国银行业监督管理委员会法规的了解

• Good knowledge and experience on operations of Account Service is preferred.

帐户服务部方面良好知识.

• Creativeness in generating constructive new ideas

善于提出建设性的意见

• Organizing skills and Interpersonal skills

组织和交流能力

• Good command of both written and spoken English

良好的英文会话和书写能力