Basic Qualifications

• Bachelor’s degree
• 8 years+ work experience. 5 years’ experience in service delivery/operations/project management, ability to thrive within a fast paced metrics driven environment.
• Minimum 2 years’ experience in large team people management and complex metrics management
• Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workload
• Good communication skills
• Strong Analytical ability and problem solving skills
• Excellent English written and verbal communication skills

Company
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Description
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in nine countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
You will manage a Compliance operation team (team size 30~50) to support the retail teams at Amazon to ensure compliance with all relevant regulatory guidelines for our products. Currently we’re mainly focusing on dangerous goods classification, illegal products review, imported products document review, rule writing for dangerous goods, illegal and import export tariff classifications. You will interact directly with Amazon internal customers in Japan, as well as global functional team to streamline process, manage requirement changes and ensure high quality and service level.

Key Performance Areas

• Manage China and Japan restricted product compliance operation teams and processes to ensure effective workflow
• Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements.
• Actively and continuously improve workflow and resource management to ensure effective use of resources and adherence to service level agreements.
• Make resource plan and hiring plan to ensure we get the right number of resources and they can onboard timely.
• Provide focused feedback loops for teams based on performance and quality data. Develop and reward strong performers.
• Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality.
• Work with software teams to articulate and prioritize feature needs for system and tools.
• Recruit top-quality employees. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
• Lead or participate into local and global projects.

Preferred Qualifications

• Project Management experience
• Six Sigma/Kaizen certificate
• Japanese written and verbal communication skills