Operations Manager
AccorQueenstownUpdate time: September 22,2021
Job Description
Job Description
Work Experience
Benefits
- Responsible for the management of the Front Office operation and the strategic direction of all Food & Beverage Operations in the hotel.
- Responsible for the financial performance of the operations encompassing revenue, payroll, operational costs and supplementary costs. This includes forecasting future performance and confidently reporting on past results.
- Provide effective people management, leading recruitment and inductions, job specific training, development plans and performance management, while driving engagement and compliance within the Front Office and Food & Beverage teams.
- Management of the day to day operation of Front Office, Telephones, Portering and Night Audit functions
- Ensure that service standards are maintained in these areas, profitability maximised and customer’s needs met.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Carry out Duty Manager/Reception duties as required.
- Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Ensure public areas are clean and well presented with regular monitoring.
- Development and execution of a full strategic plan for outlets covering revenue, performance, sales & marketing activities and calendar of functions and events for the budget year and how budgeted profit will be achieved.
- Work cohesively with Executive Chef and Kitchen team to drive creative and engaging food and beverage stories and menus in all outlets, aligned with the strategic plan.
- Design and curate the Wine List for 1789 Wine and Jazz Bar utilising extensive knowledge on wines and spirits.
- Assist with the development of the annual business plan and financial budget; use this as a guide to controlling expenditure during the financial year.
- Facilitate the smooth running of the departments through adequate purchase and supply of material and equipment and adherence to the department budgets through the purchase order system and inventory controls.
Work Experience
- Previous supervisory experience essential, preferably within a five star luxury environment;
- Functional experience in Food & Beverage operation, including fine dining essential with preference for experience with Simphony POS;
- Functional experience in Front Office operations with preference for experience with Opera PMS;
- Passion for high end hospitality with eye for detail;
- Ability to interpret and analyse financial information to achieve Hotel objectives;
- Projects professional image at all times through personal presentation/ interpersonal skills;
- Desire and ability to train and develop staff;
- Maintains awareness of industry trends in service, product and presentation;
- Initiates contacts and establishes rapport easily;
- Organises time and work efficiently;
- Has the aptitude and willingness to undertake further development;
- Willingness to work weekends and public holidays as part of the job role.
- A demonstrated ability to build warm relationships and gain trust at all levels.
Benefits
- Enjoy working in the heart of beautiful Queenstown with our diverse and professional team
- Your Bienvenue card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments.
- Outstanding training and professional development opportunities
- Benefits including free staff food, laundry allowance, gym access and free Ski Hire during winter
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