Position Description: About Lenovo We are Lenovo! We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. Our innovative high-quality PCs & Smart Devices, Data Centers, Mobile and Smart Office products are designed and built with the customer in mind. And it’s our people who make this all happen- we believe different is better and our strength lies in this diversity. Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries and we keep going. Our DataCenter team is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. The CBSO Geo Lead position is responsible for the general operation and results of the CBSO operation for one geographical unit. CBSO is a DCG support organization that handles Service Contracts. It works very closely with the Sales organizations (both Direct and Business Partners), but also has direct contact with End Customers. We cover the full E2E lifecycle of a Service Contract, including quoting, entitlement, billing, and supporting internal and external customers through the contract life. We handle about 2,500 cases every month. These are your detailed responsibilities: • You have overall management responsibility for your geo unit • Define and Run the area’s Business Management System, including Operational Metrics, Service Level Agreements, Reporting, Operational Reviews, Geo Reviews, Team and 1x1 Meetings • Overall HR responsibilities: hiring, motivating, evaluating personnel. Run the OHRP (Organizational and Human Resources Program) and IDP (Individual Development Plan) processes • Interlock with other organizations, including Sales, IT, Accounts Receivables, and others depending on the specific need. Interlock with other geos and align with WW practices • Drive specific projects for your geo, such as IT/Legal changes. Work with the LSCS WW team to drive improvements/solve issues in our LSCS (Lenovo Services Contract System) tool Organization You will report to the CBSO Global Lead position, supporting customers in the EMEA (Europe, Middle East & Africa) region. You will participate in weekly collaborative planning calls and meetings. #### Position Requirements: • 3-5 years Team Lead / Coordinator experience, or 1-2 years Management experience, preferrable in a Sales Support or Services organization • Strong English skills • Strong Communication skills • Good people management/relationship • Ability to work and lead people under pressure What We Will Offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package Base gross monthly salary from minimum 2100 EUR and above, depending on experience + variable part 12% of your annual earnings We are looking forward to discussing this position with you soon! Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.