position preview

serve as the key contact point for our club owners; provide customer service and reservation service to club owners in the language of their choice. also liaise closely with the contract administration and financial services departments, ensure sales contracts are processed and payments collected in an accurate and timely manner

essential duties & responsibilities

• 
  provide a high level of customer service for club points owners through the club services centre, website and various communication channels, ensuring a high level of customer satisfaction
• ensure club owners points and other reservations are handled in a timely, courteous and efficient manner
• handle all customer concerns or complaint to a satisfactory resolution
• establish and maintain an excellent working relationship with exchange companies, alliance partners, anantara resorts and other mnor departments
• encourage use of club resorts to achieve a high occupancy and maximum use of space
• represent anantara vacation club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values
• role model behaviors expected from staff in line with company values
• complete other tasks that may be assigned by management from time to time
• strive to achieve key performance indicators for customer satisfaction ratings
• minimize instances of contract cancellation due to service delivery failure
• help ensure club resorts operate at an occupancy level in line with company targets.

qualifications

• 
  bachelor degree (desirable)
• excellent english written and verbal skills. cantonese is preferred
• minimum of two years’ work experience.
• previous work experience in a timeshare, hotel reservations department or hospitality related call center strongly preferred
• excellent computer skills with a good understand of reservation software systems.
• strong customer service ethic.
• strong Excel skills eg:Pivot Table,Vlookup/Sumif, countif, match index/ Access, VBA , Marco etc.
• ability to deal and handle one to one difficult and complaint situations with customers.
• strong communication and written skills
• well organized, high level of attention to detail, ability to communicate effectively with other departments
• team member with strong work ethics, flexible in approach and supportive of others (essential)

why join avc:

加入安纳塔拉的理由

in joining avc you also become part of the family of minor international and member of international team.

加入安纳塔拉度假会的同时，你也成为美诺国际的一员,并加入一个跨国团队。

we provide competitive compensation and comprehensive benefit.

我们提供有竞争力的薪资和全面的福利保障。

we offer much wider variety of career paths and working abroad opportunity for both junior staff and senior staff.

我们为一线员工和管理层员工提供多样化的职业发展道路和国外的工作机会。

you will work in gorgeous building in prosperous business center.

您将在知名商业圈的***写字楼工作。

achieved shared ownership industry experience and develop china prosperous market.

率先加入共享产权行业， 开拓中国市场。

地址： 中国上海龙华东路647号电科滨江中心15层

地铁线路：地铁8号线，1号线，2号线 人民广场站 14号口出

工作时间：做5休2，9：00-18：00

薪资福利：无责任底薪 个人业绩奖金 团队业绩奖金 五险一金 10-15天带薪年假 6天带薪病假 其他

上班地址：上海市黄浦区龙华东路647号电科滨江中心15楼