Position Accountabilities:岗位职责

1.Perform services duties (POD collection & uploading, trade declaration, subcontractor cost verification and license controlling) in a timely manner to ensure the operation process flow go smoothly and efficiently

2.Execute the pre-shipment (ISAC applying and shipment no. creation) and post-shipments activities (consol document sorting, T&T events updating and master filing) in compliance with the department work procedure and customer SOP

3.Coordinate all billing related issues for key accounts according to the customer SOP

4.Liaise with oversea office on settling rate disputes according to customers’ tariff

5.Support on the special billing work tasks with accuracy according to the customers’ requirement

6.Invoicing to customers and inter-companies in compliance with the company guideline and rule

7.Backup to the team in order to maintain the daily works in a stipulated standard

8.Assist the team head to execute assigned jobs

9.Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners

10.Provide door to door service including clearance and delivery as required.

11.Track & trace for partial and irregular shipments and keep customers informed the status

12.Be help desk to answer various inquiries from external and internal general customers

13.Handle complaints and claims from customers and to co-ordinate exceptional cases with agents

14.Implement billing process in accordance with customers’ requirements as well as company’s rule

15.Verify the costs from subcontractors and confirm the booking to traffic accountants

Relevant Education Background, Hard Skill, Knowledge and Experience:

1.Minimum 1 year working experience in the freight forwarding industry

2.Excellent typing skill,Communication skill

3.Computer literate. Proficiency in MS Office, including Excel and Word

4. Fair written and spoken English

5.Working with efficiency and accuracy

Working Relationships:

1.Internal: Airfreight Operations / Ocean Operations / Sales / CS / Logistics / Accounting / Warehouse

2.External: Customers / Subcontractors / Airline

上班地址：邹容路68号大都会东方广场35楼