ompany Background – Williams Lea Tag

Executing the marketing communication for some of the most respected brands globally is at the heart of Williams Lea Tag’s (WLT) value proposition. Cross channel, cross geography with a better use of resources and greater levels of transparency improving central control on brand, process, cost and most importantly outcome.

Headquartered in London, WLT counts almost 700 operating sites in 30 countries, employs over 10,000 people across the blended on-, near- and off-shore delivery platform and generated just over 1bn revenue in 2018. As one of the global market leaders for integrated marketing & communication supply chain solutions, the WLT DNA is characterised by customer centricity, operational excellence and long-term partnerships.

Originally founded in 1820 as a print company, WLT has a remarkable track record of repeatedly re-inventing its business model, constantly adapting to changing market requirements and identifying new sources of income. As a result, the business experienced significant organic growth, driven in the early 2000’s by integrated UK services deals and subsequently strong growth in the US late 2000’s, accelerated by larger acquisitions in 2004 (Bowne Business Solutions), 2005 (Uniscribe), 2007 (The Stationery Office) and 2011 (tag worldwide). The latter led to the re-branding of the consolidated business into WLT. Today, WLT counts five major business units: Creative Production and Sourcing (Marketing Services); Document Workflow, Customer Communication Management and Publishing (Communication Services).

Investor Background

Founded in 1984, Advent International is one of the largest and most experienced global private equity investors. The firm has invested in more than 340 private equity transactions in 41 countries and as of September 30, 2018, had 39 billion in assets under management. With offices on four continents, Advent has established a globally integrated team of over 190 investment professionals across NA, Europe, Latin America and Asia. Advent is a hands-on investor with an operational approach to investing. There is high degree of emphasis on earnings growth and business strategy. Advent believes in playing an active role in supporting management achieve their goals.

Global Operational Excellence Highlights
The overarching goal is to deliver a successful global Creative Production Operations transformation, with selected highlights including:

? To make the cost, quality and speed of asset creation and delivery the reason for our customers to buy from WLT
? To optimize our internal processes though process re-design, rework elimination and tech systems integration - benefits that can be passed on to our clients
? Greater standardisation of processes and workflow giving the ability to consistently perform tasks in a standard way and customise where WLT can differentiate for our clients
? Ensuring WLT provides ‘first time right’ in all activities allowing teams to focus on enhancing and differentiating our delivery to customers
? To be able to provide a more transparent pricing/costing model for our customers (a tiered and transparent costing to support models and services)
? To align our internal operational delivery model and improve dialogue with Tech and Commercial agendas
? Enhanced ‘Operations Thought Leadership’ to bring increased value to our clients
? Drive customer satisfaction and relationship improvement
? Increased off-shoring ability with enhanced production hubs in India and Bangkok
? To build a high-performance organization for our employees

The initiative currently focuses on solely the Creative Production part of our Marketing Services business. The project focuses on all teams dedicated to the delivery of work output to the client, including: solutions & implementation, on-shore, near shore and off-shore teams, quality assurance and quality control teams

Key Accountabilities/Activities
? Collect data requirements and relevant information to support initiatives across the Operational Excellence Programme
? Analyse data, formulating and testing hypothesis, developing and communicating recommendations
? Present complex data driven analysis effectively and concisely to a variety of stakeholders across the organisation
? Contribute to the optimisation of data analytics across the programme ensuring focus on value add activities, alignment of processes and systems to avoid duplication etc
? Support the implementation of recommendations and more broadly of project initiatives as and when required in collaboration with other team members

Personal Requirements
? Degree holder in relevant discipline ie. Economics, Business, etc.
? 5+ years of experience, business operational experience is a definite a plus.
? Consultant/analyst from large corporate background or consulting/advisory firm
? Excellent command of English language skills, additional Asian language is a plus
? Demonstrated aptitude for data analytics
? Exceptional analytical and qualitative problem-solving skills
? Experience and knowledge of financial modelling and forecasting including working with and reporting on Finance data
? Excellent communication skills and the ability to work effectively with people across all levels and geographies of the organisation
? Ability to synthesise complex data analysis into simple focused messages and insights
? Collaborative working style with the appetite to contribute to overall project initiatives
? Highly-proficient in Excel (experience in other advanced analytics tools a plus e.g. Tableau, Visio, Alteryx, SQL experience)
? Knowledge of intercultural sensitivities a plus

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