Operations Assistant (Customer Service/ Events)
Company ConfidentialBukit merahUpdate time: January 3,2020
Job Description
Job Responsibilities:
- Manage incoming calls / emails to ensure customers feedback, queries and referral of services are answered promptly
- Provide timely responsive to customer feedbacks or enquiries (engage with customer & ensure follow up is made)
- Ensure proper closure of each call and case
- To attend to customer enquiry in an amicable and professional manner
- Handle and processing bulk purchase
- Handle and processing orders for vouchers
- Handle and execute event related matter
- Prepare monthly reports
- Execution of any other ad-hoc assignment
Job Requirements:
- Minimum educational level of ITE / A-Level / Diploma
- Proficient in MS Office Applications (Excel & PowerPoint)
- Adequate telephone skills and proper etiquette
- A strong customer service mind-set
- Good problem solving skills and communication skills
- Strong attention for detail and good time management; able to multi – task
- Possess strong interpersonal skills to work effectively in a team
- At least 1 year relevant work experience, preferably in the F&B industry
- Applicants with experience in the field of Customer Service experience will be an advantage
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