• Primary Location: China,Liaoning,Dalian
• Education: Bachelor's Degree
• Job Function: Operations
• Schedule: Full-time
• Shift: Day Job
• Employee Status: Regular
• Travel Time: No
• Job ID: 19028028

Description

• Responsible for transactional processing for vendor setup and maintenance through P2P
• Role may be involved in special projects to support management and site deliverables that would benefit the center in general.

• Ensures that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction Decides on rejection of request for non-adherence to policies and adequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained
• Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the production process once implemented

• Ensures that agreed control processes and procedures are implemented to identify and mitigate risks in his/her area of responsibility
• Participates int the COB planning and implementation for the unit for an effective back-up system w/in the group

• Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the production process once implemented
• Participates in customer calls as needed
  

Qualifications

• Experience working in cross-cultural global teams
• Project-related experience desirable
• Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS Powerpoint)

• Excellent English written & verbal communication skills
• Knowledge in foreign languages is an advantage (eg Japanese, Korean, etc.)
• Effective time management, documentation and organizational skills
• Good problem-solving skills; is able to grasp complex issues and provide solutions
• Strong interpersonal skills; strong stakeholder management skill
• Able to rapidly learn technical and business techniques and knowledge

• Committed to excellence
• Action-oriented, logical and rational
• Analytical and organized, with attention to detail
• Client-focused for exemplary customer service
• Is courteous and diplomatic when communicating with Citi stakeholders
• Flexible and team-oriented, willing to learn and share experience with other team members
• Has a strong sense of urgency

• Willing to work on shifts (eg day shift, night shift, mid shift)
• Willing to work long hours, holidays and/or weekends