Responsibilities

• Ensure the Operational Risk Framework is duly implemented and review the Key Control Self-Assessments (KCSAs) and Key Risk Indicators (KRIs) submitted from functions and businesses to assess the proper functioning and adequacy of existing controls
• Drive the Company’s operational risk culture and co-ordinate the KCSAs and KRIs submission with the business and function heads
• Design and implement effective control measures e.g. KRIs and monitoring plans for operational risk management, with relevant internal stakeholders
• Coordinate the monthly ORM Committee meeting and quarterly meeting including agenda preparation based on the observations / findings noted in the KCSAs & KRIs
• Review in depth operational risk incidents / complaints, monitor action plan and work with responsible units on operations enhancement and/or risk mitigation
• Oversee the complaint investigation process to ensure compliance with Company guideline
• Conduct visits to branches and direct sales representatives and identify deficient areas, monitor key risks identified and formulate appropriate action plans

Requirements

• University degree holder in Risk Management / Finance / Accounting or related disciplines
• 7-10 years of solid experience of Internal Audit / Control / Operational Risk function in financial institutions
• Retail banking experience is a must
• Familiar with consumer finance products/ services and the general flows
• Knowledge of ISO 31000 and ISO27001 is an advantage
• Proficient in MS Office Application, including Word and Excel
• Excellent in both spoken and written English and Chinese