Reporting to: VP
Base in Beijing, travels in China.
We provide professional training for 3-6 months.

Requirements:
Qualifications:
• bachelor degree in management or related subject
Experiences:
• More than 3 years working experience, including 2 year in management
Skills and abilities:
• Excellent command in English and French is a must, German, Dutch and Chinese is an evident advantage
• Excellent communication and interpersonal skills
• Able to establish and maintain effective relationships with clients and team members
• Demonstrable skill in independent problem-solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles

Responsibilities:
• Developing, coordinating and implementing first-class customer services
• The achievement of all client led Service Level Agreements
• Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisers
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Ensuring the quality of customer service
• Ensuring appropriate communication channels exist between the staff and customers
• Keeping customers information confidential
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
ISO duties
• Respect and apply security procedures (SAT/IRP)
• Keep customers information confidential
• Lead Clean desk audit
• Reporting all subsidiary level security issues to security team
• Implement and maintain ISMS procedures

If you are thrilled by this challenge and you feel you have what it takes to make it a success, submit your CV including your picture via eChinacities today!

Subject: The channel you receive the job information + Position + Your name

We are looking forward to get to know you!