Reporting to: Center Manager
Subordinate: Customer Service Supervisor

Requirements:
Qualifications:
• Bachelor degree in management or related subject, overseas studying and working experience is preferable
• Native in French, Excellent command in English; additional fluency in German, Dutch, Portuguese is an evident advantage
Experience:
• More than 3 years working experience, including 1 year in management
Skills and abilities:
• Excellent communication and interpersonal skills
• Able to establish and maintain effective relationships with team members and customers
• Demonstrable skill in independent problem-solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles

Responsibilities:
• Developing, coordinating and implementing first-class application processing services
• The achievement of all client led Service Level Agreements
• Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Ensuring the quality of customer service
• Ensuring appropriate communication channels exist between the staff and customers
• Keeping customers information confidential
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
ISO duties
• Participate security related training
• Attend ISMS Management Review Meetings
• Participate and provide necessary support for the security internal audit
Within the scope supervised by this position to:
• Implement and maintain security related procedures
• Make sure the security related activities are assigned to designated employees
• Make sure the security related requirements are well communicated and followed
• Report security incidents to security team and track the issues to closure

If you are thrilled by this challenge and you feel you have what it takes to make it a success, submit your CV including your picture today via eChinacities.

Subject: The channel you receive the job information + Position + Your name

We are looking forward to getting to know you!