Position: Operation Manager

Report to: Commercial Financial Director

Location: Shanghai

Objective:

• Lead order admin and Logistics team to meet or exceed internal & external customers’ needs. Improve customer satisfactory.
• Be responsible for monthly shipment forecast, inventory management, Custom clearance, order management and on-time-delivery.
• Establish and optimize the procedures and working instructions for external warehouse day to day operations. Monitor external warehouse daily operation.
• Manage local & international freight forwarder for best rate & terms for inbound & outbound shipments. Manage the external vendors by setting up KPI and timely monitoring/follow up.
• Define SOP, KPI, ensure internal control and monitor any compliance issues.
• Build up effective communication with related authorities, internal vendors, and customers.
• Coordinate with other departments to optimize internal process and improve customer satisfactory. Work with Finance to ensure reasonable & legal process implementation.

Requirement:

• Bachelor or above degree of operation management, logistic management.
• Over 8 years’ experience of operation/customer service in MNC; over 3 years’ experience as manager.
• Familiar with systematic stock & inventory, transportation, and warehouse operational process. Familiar with the regulation of import & export and Custom.
• Good statistical and analytical skill, familiar with ERP and office system tools, like Microsoft office, excel, access, etc.
• Proficient in spoken and written English.
• Good communication and interpersonal skill, able to explain company regulations to team members and supervise the execution.
• A good and efficient team player, pro-active, detail-oriented, logically minded, result driven and highly personal integrality.

上班地址：福泉北路518号9座3楼