岗位职责：

随着旅游行业的不断发展以及客户对我公司旅游产品的不断认可，我公司一贯秉承着高水平的旅游服务和提供高标准的旅游产品。

运营部经理对整体产品是否成功的运行起着至关重要的作用，也是衡量公司运营状况的标准。运营部经理在与领队，品牌客户以及客人之间保持着非常重要的连接作用。

同时运营部经理负责管理中国的领队，保证我公司的服务和产品发展符合集团的标准和要求 。

POSITION PURPOSE:

With the Intrepid Group’s network of Destination Management Company’s it is recognized that, as an industry leader we operate our trips to a consistently high level of best practice standards.

The Operations Manager has overall responsibility for the successful and profitable running of all PEAK Russia and China’s group trips and other specified travel products, to the standards stipulated in the DMCs key performance indicators.

They provide the main point of contact between Group Leaders and the PEAK office in Russia and China along with Operations and Product teams with in the Intrepid Group and other brands.

They are responsible for the performance of the Operations team of PEAK Russia and China and the well-being of the Operations staff, the Operations Manager contributes regularly to the overall direction of PEAK China via being part of the company’s Management Group.

任职要求：

1. 具有丰富的旅游从业经验，对旅游事业有较高热情。

2. 具有人员管理经验，对导游及领队的工作有较深入的认识。

3. 具有处理团上紧急情况的经验。

4. 英语听说读写精通。

5. 熟练使用办公软件。

6. 容易沟通， 有集体荣誉感，责任心强。

QUALIFICATIONS AND EXPERIENCE

Extensive travel experience in the North Asia region and a passion for travel

Middle to senior level operational management experience, ideally over multiple locations or being Chinese Nationality

Travel industry work experience or experienced PEAK Group Leader

Deep understanding of the qualities that make a great Group Leader

Ability to communicate in English and ideally in Mandarin

OTHER SKILLS AND ATTRIBUTES

A strong knowledge of Intrepid Group style of travel, operating systems and trips

A thorough understanding of the region's culture and business etiquette

The ability to manage and develop a large group of employees

An understanding of the qualities that make an excellent Group Leader

The capacity to successfully oversee the successful resolution of emergency situations that may occur on trips

Capacity to manage all operations to budget and outstanding organisational skills

Understanding of cross-department dependencies & ability to work productively with all areas of the business

Excellent communication (verbal & written), coaching and delegation skills

Initiative to develop and implement continuous improvement of methods for PEAK Russia and China's operations

A workable knowledge of Microsoft Word and Excel software

A willingness to work regular office hours with some flexibility

A commitment to internal and external customer satisfaction

An understanding of and belief in the Intrepid Groups Responsible Travel philosophy

The ability to work in a team environment

Friendly, flexible, adaptable

Responsible and reliable

A sense of humour and a smile!

OTHER REQUIREMENTS

Practical requirements of the job that might be outside normal boundaries

To attend office meetings

To travel to PEAK Russia and China destinations and other destinations as required

Be on call via mobile phone out of office hours.

上班地址：东城区灯市口大街33号国中大厦