Day to day activities

? Screen and optimize profit of new go-ahead bookings

? Control confirmations (quality and price)

? Push pending bookings

? Perform changes as per Agents' requests including pre-final adjustments

? Research and reply to Agent’s miscellaneous operational requests via Sales Office Operations

? Prepare invoices and credit notes including negotiations as necessary

? Check purchase orders

? Finalize and print final documents

? Support Sales Office Operations with trouble-shooting for tours currently ‘on the road’

? Support local service account queries

Other activities

? Attendance at work-related seminars as required

? Keeping abreast of business forecast, reading meeting minutes and other relevant information from our Sales and Operations management

? Attendance at Operations team meetings and other meetings as required

? Meet and greet visitors as required

Internal Communication

? Clear, open and effective communication with Sales Office Operations and Inbound Operations teams as well as 3rd party suppliers

? Collaboration with Sales and Hotel teams

? Price and condition negotiations with Sales and Europe Office teams

To be successful in this role:

Knowledge & Skills

? Excellent presentation and grooming

? Proven track record of negotiation skills

? Ability to optimize product/price support for sales

? Sense of urgency/ ‘can-do’ attitude

? Hardworking and reliable

? Ability to handle heavy workload and work under pressure

? Precise, logical and straight forward communication skills

? Analytical thinking

? Attention to detail and accuracy

? Good organization skills and ability to prioritize with sound reasoning to support

? Ability to quickly learn and memorize special deals and promotions

? Proven track record of operations experience – ideally gained in the leisure and tourism sector

? Must be computer literate with extensive hands-on experience working with computer systems including Microsoft WORD, Excel, PowerPoint, Outlook and AS400

? Excellent command of written and spoken English communication

? Excellent command of written and spoken Chinese language

上班地址：上海市静安区江宁路167号新城大厦19楼1901室