岗位职责/职位描述
Principle Responsibilities & Position Purpose:
职责目标：

Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards.
礼貌专业的接听，转接所有来电，依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务，让顾客在到达，停留，离开的整个过程中享受热情周到的服务。

Specific Job Knowledge, Skill and Ability:
工作技能技巧要求

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。