? 3+ years of desktop support experience in an enterprise environment. ? Fluent English language skill ? A strong dedication to quality customer service, and a working knowledge of service delivery procedures ? Ability to facilitate and support multiple tasks and real time support issues ? Strong verbal and written interpersonal and communications skills. Superior telephone etiquette and the ability to deal effectively with customers, peers, and management ? Excellent follow through and attention to detail ? Strong problem-solving skills and decision-making ability ? In depth knowledge of Microsoft desktop operating systems (particularly Windows 10) ? In depth knowledge of Microsoft Office products (Office 2016); Internet and E-Mail ? In depth knowledge of enterprise laptop and desktop hardware. ? Working knowledge of Microsoft Enterprise collaboration and management tools e.g. SharePoint, Lync, Active Directory ? General knowledge of business telephone system functionalities

上班地址：东三环