On Site Support Technology Specialist
EYShanghaiUpdate time: September 24,2019
Job Description
Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Perform daily on-site support, including hardware/software trouble shooting. Detailed description is as below:
Operations - Customer Support:
- Identify, track and maintain PCs, printers, wireless dongles, Blackberry smartphones and other hardware on a regular basis.
- Diagnose software/hardware faults and supply solutions as required and directed.
- Run-up of desktops and laptops for starters and leavers.
- Maintain and repair system configuration of smartphones.
- Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement.
- Maintain multi-function devices print fleet.
- Maintain and allocate secure cards to staff.
- Provide support out of business hours.
- Provide event support outside the office.
- Support local video conference equipment.
- - Remote office help.
Operations - Administration:
- Conduct training (induction) for new staff members.
- Attend regular On-site Support coordinator meetings to review service and support issues and concerns.
Analytical/Decision Making Responsibilities:
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Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
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Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
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This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities
Knowledge and Skills Requirements:
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Excellent communication, interpersonal, organizational, and time management skills
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Excellent customer service attitude
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Ability to work effectively with all levels of end users and IT personnel
Job Requirements:
Education:
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Bachelor's degree or equivalent work experience
Experience:
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Approximately 1 to 4 years of experience in end user technology support
Who we are
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
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