Key accountabilities and responsibilities

• Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service
• Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s; Adhere to Standard is the Standard
• Business growth: Identify and execute upselling opportunities; Driving value through the network
  

Required experience & skills

• Customer Centricity
• Composure
• Perseverant & Action Oriented
• Collaboration and Influencing
• Problem solving
• Communication effectiveness
• Operations System knowledge
• Lean/OPEX knowledge
• End-2-End process knowledge - in Ocean, Air, etc
• Interpersonal Savvy
• English written and spoken
  

Key criteria as below :

• 3 years import or export ocean operation experience

• Customer service experience is preferred

• Key account customer experience is preferred
  

上班地址：黄浦区，蒙自路757号歌斐中心26楼