Night Porter

Are you a night owl.... then we have the perfect role for you!

First impressions are everything! As a Night Porter, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Night Porter to join their Front Office team.

Reporting to the Front Office Manager / Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.

Assist in the day-to-day operations of the Portering and Housekeeping departments during night time including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met.

What is in it for you:

• Staff celebration & tenure recognition
• Bring your mate to work – program
• Employee Assistance Program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  
   

What you will be doing:

• Public Area Cleaning including conference facilities
• Assist with guest luggage including Tour Group members luggage
• Assist operations of Housekeeping department during night time including lobby services.
• Prepare and Deliver Room Service Orders as requested
• Ensure that standards are maintained in these areas, efficiency evident and customer’s needs met.
• Ensure messages and faxes are delivered with the utmost urgency.
• Message boards updated daily and aware of function requirements.
• Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor
• Liaise with Front Office and Maintenance regarding any maintenance issue ensuring guest requirements are met.
• All guest property in storage, long or short term, duly documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.
• Any other reasonable request as required by your Supervisor or Hotel Management

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Fluency in English; additional languages are a plus
• Motivated
• Reliable
• Flexible
• Good Communication skills
• Ability to work on a rotating roster
• Can work under pressure in a busy environment
• Have a full NZ drivers license and the ability to drive both a manual and automatic vehicle
• A thorough working knowledge of the front office operations
• Strong cash handling skills
• An excellent telephone manner
• A great personality
• Enjoy being innovative and creative with a passion for delivering customer service
• Ability to demonstrate great organisational skills
• Eligibility to work in New Zealand
• Ability to exceed customer expectations
• Excellent time management skills
• Knowledge of Opera is preferred

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS