Grand Mercure Wellington is working with the Ministry of Health utilizing the hotel as a managed isolation facility to help bring kiwis home. This is a temporary arrangement till December 2021. To ensure the safety and wellbeing of all guests and staff, In conjunction with the Ministry of Health, we have revised hotel policies and procedures in place during this time and full training will be given to you. This is a unique opportunity to work with different services such as The Ministry of Health, CCDHB, New Zealand's defence force and NZ Police whilst we all do our bit to protect New Zealand.

We are looking for a Night Manager to come join our small and dedicated team and help us to provide to our returning whanau 5 star Room service and a warm welcome home.

If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you!

Key Objective

Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines

Key Duties

·       Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.

·        Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.

·        Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.

·        Complete computer system backups and save in accordance with finance policies and procedures.

·        Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.

·        Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.

·        Ensure telephones are answered promptly and professionally following service procedures

·        Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities

·        Programme wake up calls ensuring these are received. Order newspapers as necessary.

·        Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures

·        Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.

·        Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed

·        Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.

·        Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson

·        Any other duties assigned by your Manager.

·        LCQ Certificate

·        Managers Certificate

·        Prefer management experience in night Front Office operations is necessary

·        Minimum 6-12 months work experience in a similar position

·        Knowledge of Opera PMS

·        Ceritificate or Diploma in Hospitality or Hotel Management

Full Time (Minimum 40 hours)

·        Staff meals while on duty

·        Uniform provided & laundered

·        Accommodation discounts & Free Anniversary Stay

·        Discounted benefits throughout Accor

·        Staff celebration & tenure recognition

·        Bring your mate to work – program

·        Employee Assistance Program

·        Fantastic career growth opportunities

·        On-going training, learning and development