The successful candidate will be responsible for carrying out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guest’s expectations in regard to the cleanliness of the room areas and non room areas, public areas and standards for back of house areas. The role involves looking after our guests overnight assisting with lobby services, security, room deliveries, and cleaning.

The key responsibilities include:

• Maintaining the cleanliness of the public area, including F&B outlets, lobby area
• Assisting the Night Manager in ensuring the safety and security of the hotel guest and their property whilst staying at the hotel
• Preparing the in-room dining during overnight and delivering the food to the guests in the required time-frame
• Clean and service allocated rooms to Sofitel reference standards.
• Assist with regular equipment stocktaking.
• Assist guests with any requests for information or service they require. 
• Ensure high standards of property presentation, hygiene and cleanliness.
• Assist with the provision and removal of rollaway beds and cots.

• Previous experience in a similar role, preferably including 5-star experience.
• High level of physical fitness. This role has physical demands of lifting and carrying and being on your feet for the entirety of the shift.
• Understanding of the needs and expectations of luxury guests.
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues
• Reliable and punctual with a high attention to detail and willingness to go the extra mile, ability to work well without much supervision
• Flexibility to work varying shifts (day/night) including weekends and public holidays.

We are only able to consider applicant that have the right to work in New Zealand and are currently located in the country. Please make your visa/working rights clear on your application.