加拿大大西洋四省的国际管理酒店公司代招聘岗位

工作职责：

1、确保为所有客户提供高效良好的服务，包括入住、退房、电话、个人咨询和特殊要求；以积极的态度解决客人问题。

2、熟悉批发代金券流程；掌握预订系统的工作知识；准备、结算和打印所有日常报告并将所有管理报告分类到经理邮箱中；运行夜间审计。

3、提供有效的钥匙管控和保密维护房间安全；检查所有所需办公类用品。确保维护安全干净的工作环境。

任职要求：

1、有相关专业及工作经验者优先，雅思达4分及以上，高中及以上学历，可适应夜班。

2、良好的精神面貌、沟通技巧，认真、细心、尽责。

Areas of Accountability:

1.Meet and exceed customer expectations by providing superior service and teamwork

2.Ensure all customer services are delivered courteously, efficiently and effectively, including check-in, check-out, telephone, personal inquiries and special requests.

3.Ensure effective check-in and check-out procedures are followed for individual and group/tour activity

4.Working knowledge of wholesale FIT voucher procedures.

5.Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.

6.Maintain rooms security by providing effective key control & confidentiality

7.Working knowledge of reservations system to perform taking reservations, dupe checks, claimed reservations, setting the house statistics, etc

8.Check daily for out-of-order rooms, VIP rooms, and special accommodation requests

9.Expedite audit balancing duties quickly and effectively to ensure minimal interruption to regular desk activities

10.Effectively communicate any information or requests to co-workers as necessary to ensure teamwork results in exceptional customer service

11.Inform relief shift of any concerns or special requests that have arisen through your shift.

12.Prepare, balance and print all daily management reports.

13.Run the Night Audit Sequence

14.Balance room revenue to be posted by verifying all market and segment codes, effecting corrections where necessary.

15.Perform daily computer maintenance operations running all nightly back-up tapes and execute all shut-down sequences.

16.Verify the balance of cash float/s

17.Balance daily miscellaneous vouchers and sort them by revenue type.

18.Balance and close all credit card POS Machines.

19.Print guest folios and prepare rapid check-out folders.

20.File all night audit reports and registration cards from daily check-outs

21.On a nightly basis, prepare and enter Daily Revenue Report (DRR) on-line.

22.Sort all management reports into their respective manager mailboxes.

23.Check paper levels of all printers and restock if necessary.

24.Ensure the maintenance of a clean and safe working environment

25.Balance monthly reports on the night of the month end and place completed report in the mailbox of supervisor.

General Duties:

1.To adhere to all matters relating to hygiene, health & safety in accordance with provincial laws and company policy.

2.To be aware of the action taken in the event of an emergency (such as fire and bomb threat) in accordance with procedures laid down by company and hotel policy.

3.To be committed to providing exceptional customer service by exceeding customer expectations; utilizing safe and financially sound solutions.

4.To work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by company policy.

5.To be committed to achievement of the company Mission Statement.

6.To achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complaints are acted upon in accordance with hotel and company policy.

7.To take every opportunity to be a “sales person” by actively selling special promotions and facilities available within the property in order to contribute to overall profitability.

8.To assist with team member orientation and training within the department as required by hotel and company policy.

9.To maintain standards of punctuality, uniform presentation and personal hygiene.

10.To be aware of and comply with company and house rules.

11.To contribute to cost control through energy conservation and proper usage of storage of all materials/equipment as per departmental standards and manufacturer’s instructions.

12.To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.

13.To assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy.

14.To be aware of and adhere to the procedures as written in the Hotel Crisis Communication Plan to ensure that any inquiries from the media are only responded to by the appointed spokesperson in line with company policy.

15.To contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash as appropriate to the position.

General:

1.Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.

2.Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.

3.Ensures hotel management is informed of all unusual problems or matters of significance.

4.At all times projects a favorable image of the hotel to the public

5.Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

6.Other duties as required.

上班地址：天安国际大厦（加拿大酒店管理集团待招岗位）