Are you a Night Owl?

Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you ...

Minimum 40 hours per week combination of 2 or more Night Managers shifts

POSITION OVERVIEW

Effectively undertake the nightly reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift. Ensure smooth and efficient running of the Hotel's overnight operation, maintaining maximum guest satisfaction and the safety and security of the property.

KEY RESPONSIBILITIES/ DUTIES

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Complete 'back up' procedures to save all data.
• Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place.
• Carry out reception duties as required.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality
• Assist with any overnight housekeeping requests
• Supervise night porter duties, ensuring all are completed to the required standard
• Supervision of porters throughout the shift, ensuring they complete allocated duties to the required standard.
• Maintain cleanliness of loading bay and rubbish area

SPECIFIC REQUIREMENTS

• Previous experience using Opera- Preferred
• Previous 5 star hotel experience- Preferred
• Previous Front Office experience at supervisory level- Preferred
• Leadership capability
• Current GM Certificate or able to obtain
• Full Driver’s Licence (automatic and manual)
• NZ citizen, permanent resident or hold a current and valid work visa/permit.

Schedule/ Shift Availability:

• Night shift starting from 11pm
• Rotating roster
• Overnight Shift (Required)

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance
• Referral program
• Staff meals on shift
• Employee referral benefits
• Uniform Laundered on site.