Main Purpose of the Job

Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures

Part Time (Minimum 32 hours)

$22.75 per hour

Key Duties

• Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.
• Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.
• Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.
• Ensure the security of hotel “keys” and be responsible for the safety and security of the building
• Know procedures to follow in the event of a hotel emergency.
• Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.
• Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
• Prepare billings for Account Receivable in line with finance policy and procedures.
• Complete computer systems back-ups and save in accordance with finance policy and procedures.
• In the absence of the Night Manager take responsibility for night staff.
• Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.
• Program wake-up calls, order newspapers and ensure they are delivered.
• Communicate through the Front Office logbook to pass on important operational and guest information.

Supervisory Duties

• Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
• Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
• Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
• Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
• Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
• Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
• Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

• Motivated
• Organisational
• Takes initiative
• Ability to work under pressure
• Shifts start from 11pm
• Ability to work on a rotating roster
• LCQ qualification
• GM Certificate
• Previous experience in Front Office operations
• Experience using Opera

Benefits

• Staff meals while on duty
• Uniform provided & laundered
• Accommodation discounts & Free Anniversary Stay
• Discounted benefits throughout Accor
• Staff celebration & tenure recognition
• Bring your mate to work – program
• Employee Assistance Program
• Fantastic career growth opportunities
• On-going training, learning and development