Night Auditor

Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you....

Main Purpose of the Job

Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures

What’s in it for you?

• Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
• Offering daily staff meals and uniform dry cleaning
• Offering discounted food and beverage, spa treatments and hotel stays within Accor
• Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
• Providing pathways for career advancement within the Accor network worldwide
• Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
• Celebrating you and your achievements. We love to celebrate achievements and personal milestones
• Heartist Referral Policy – Refer a friend and receive $300 on placement and an additional $300 after 3 months

Key Duties

• Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.
• Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.
• Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.
• Ensure the security of hotel “keys” and be responsible for the safety and security of the building
• Know procedures to follow in the event of a hotel emergency.
• Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.
• Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
• Prepare billings for Account Receivable in line with finance policy and procedures.
• Complete computer systems back-ups and save in accordance with finance policy and procedures.
• In the absence of the Night Manager take responsibility for night staff.
• Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.
• Program wake-up calls, order newspapers and ensure they are delivered.
• Communicate through the Front Office logbook to pass on important operational and guest information.

Supervisory Duties

• Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
• Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
• Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
• Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
• Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
• Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
• Ensure employees attend training programmes and meetings to constantly improve skills and knowledge

Key Requirements

• Sense of Humour
• Style and Charisma
• Drive and Resilience
• Passion for people
• Motivated
• Organisational
• Takes initiative
• Ability to work under pressure
• Available for shifts starting from 11pm
• Ability to work on a rotating roster
• LCQ qualification
• GM Certificate or able to obtain
• Previous experience in Front Office operations
• Experience using Opera PMS
• NZ citizen, permanent resident or hold a current and valid work visa/permit.
• A great personality, innovation and the ‘can do’ attitude will be the key to success in this busy role.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS