Grand Mercure Wellington is working with the Ministry of Health utilizing the hotel as a managed isolation facility to help bring kiwis home. This is a temporary arrangement till December 2021. To ensure the safety and wellbeing of all guests and staff, In conjunction with the Ministry of Health, we have revised hotel policies and procedures in place during this time and full training will be given to you. This is a unique opportunity to work with different services such as The Ministry of Health, CCDHB, New Zealand's defence force and NZ Police whilst we all do our bit to protect New Zealand.

We are looking for a Assistant Manager to come join our small and dedicated team and help us to provide to our returning whanau 5 star Room service and a warm welcome home.

If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you!

Main Purpose of the Job

Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures

Key Duties

· Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.

· Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.

· Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.

· Ensure the security of hotel “keys” and be responsible for the safety and security of the building

· Know procedures to follow in the event of a hotel emergency.

· Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.

· Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.

· Prepare billings for Account Receivable in line with finance policy and procedures.

· Complete computer systems back-ups and save in accordance with finance policy and procedures.

· In the absence of the Night Manager take responsibility for night staff.

· Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.

· Program wake-up calls, order newspapers and ensure they are delivered.

· Communicate through the Front Office logbook to pass on important operational and guest information.

· Any other reasonable request as required by Hotel Management.

Supervisory Duties

· Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.

· Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.

· Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.

· Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.

· Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.

· Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.

· Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

· Do not divulge any Hotel or guest information either during or after employment with the company.

· Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.

Key Requirements

· LCQ Certificate

· Managers Certificate

· Prefer management experience in night Front Office operations is necessary

· Minimum 6-12 months work experience in a similar position

· Knowledge of Opera PMS

· Ceritificate or Diploma in Hospitality or Hotel Management

. Available to work nights

Benefits

· Staff meals while on duty

· Uniform provided & laundered

· Accommodation discounts & Free Anniversary Stay

· Discounted benefits throughout Accor

· Staff celebration & tenure recognition

· Bring your mate to work – program

· Employee Assistance Program

· Fantastic career growth opportunities

· On-going training, learning and development