PRINCIPAL ACCOUNTABILITIES

• Provide network services for maintaining viability, operating, and improving the standard IT enterprise including network, voice, and application hosting with major emphasis on incident and problem resolution for core network operations infrastructure, including break/fix support.
• Configure, install, and uninstall routers, switches, and access points.
• Perform, review, and evaluate network performance results and escalate recommendations for review and approval.
• Provide first level response and repair to alert conditions such as outages, failures, over runtimes, shutdowns, and disaster recovery.
• Comply with all AP ITIL Service Level Management objectives including Incident Management, Problem Management, Change Management, Release Management and ensuring the delivery of computing services per agreed service level and operational expectations.
• Participate in Security and Risk Management including Access Control, CFATS, SVA, SOX, and Audits.
• Work with infrastructure engineering teams to support and upgrade products
• Cover prime-time (Business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays
• Technologies and processes include

• Cisco Network Equipment – Switches, Routers, and Access Points
• Riverbed network acceleration appliances
• Network monitoring, diagnostic and troubleshooting tools and technologies – like SolarWinds, RSA.
• Layer 1 / 2 wiring standards and design
• Knowledge of TCP/IP network protocols, DNS, DHCP, SD-WAN, IP Sec VPN and MPLS.
• Cisco CME IPT
• Skype For Business Enterprise Voice

• Cisco ASA firewalls

• Cisco Security Manager

• Network Access Control

• Typical vendor contacts include: Cisco, Riverbed, AT&T

JOB REQUIREMENTS

• Bachelor or Associate’s degree in network essentials or related discipline, or equivalent work experience
• Up to 3-4+ years experience in the operations and support of network technologies preferred
• Proficient with Cisco network equipment.
• Working knowledge of network tools including DNS, DHCP, Infoblox, SolarWinds, ATT Business Direct, Cisco ISE, ServiceNow, WireShark, EtherPeek, and CiscoPrime.
• Experience with Cisco Nexus switch technology is preferred.
• Ability to handle multiple support and project related requirements simultaneously.
• Ability to analyze complex network issues that involve pulling together a team and performing analysis of application performance, security software, software distribution and other potential factors.
• Strong written and oral communication skills.
• Strong analytical and problem solving skills.
• Strong teamwork skills – ability to work effectively as part of a team and as an individual contributor.
• Cisco Certification CCNA or CCNP required.
• Network security knowledge and experience preferred.
• Active Directory knowledge preferred.

上班地址：上海市张江高科技园区祖冲之路887弄88号