Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. and demonstrate good judgment in selecting methods and techniques for obtaining solutions. Capable of working under limited supervision. Excellent communication skills, ability to be an effective team player, and a commitment to ensuring customer success are essential. Bachelors degree preferred and at least 5 years of related experience.