Medical Information service

• Handle unsolicited medical inquiries from HCPs, consumers and internal colleagues from hotline/mailbox/digital channels in a timely manner with satisfaction
• Record medical inquiries in MI database
• Maintain medical information website
• Create standard response documents and customized medical responses to customers
• Deliver medical solutions verbally, in writing or through presentation
• Asist medical booth set-up and staffing for 3rd party academic conference and BeiGene stand-alone meetings.
• Provide literature update to internal stakeholders
• Provide customized medical information service to KOLs
• Report SADRs to local Clinical Safety & Epidemiology within defined timeframes
• Provide literature searching service to internal and external customers

Customer Insight

• Provide customer insight analysis to Medical, MKT, Sales for business opportunity
• Support product growth and new product launch via MI service
• Involve in other channels of communicating with customers such as internet, conferences where appropriate

上班地址：北京市朝阳区建国门外大街甲6号, 中环世贸中心D座