Key accountabilities:

· Experience in managing extrenal vendors

· Collaborate with process owners in identifying Operations improvement opportunities (including but not limited to LEAN & Robotics, Organization changes, Customer self-service) and develop execution plan(s)· Drive LEAN and Robotics

process improvement in various strategic projects and programmes to meet targets for quality, time and cost to the

satisfaction of project sponsors

· Work with project sponsor, stakeholders and project managers to perform root cause analysis, develo p and implementprocess solutions

· Lead or participate in projects applying process re-engineering and change management methodologies

· Recommend and execute change management strategies for process improvement and other transformational initiatives

· Ensure quality of process engineering and change management deliverables in projects

· Advise process owners in establishing and tracking process metrics, and in conducting regular reviews

· Develop and continuously adapt tools, templates and methodologies for process re-engineering

· Provide coaching and guidance to junior members within the process and change management profession.

· Be a true change agent and advocate continuous improvement to stakeholders, business partners, peers and team members

· Any new initiatives assigned by Head of Operational Excellence

· Passion for a better work life, greater AXA, and happier customer

Requirements:

· Over 5 years work experience in Insurance Industry

· Hands-on project lead experience in New Business, Policy Owner Service, Claims and/or Contact Centre

- Hands-on experience in managing external vendors

· Certificate in Lean Six Sigma, Kaizen, Agile/Scrum, Prince2, PMP, ISO and/or TQM preferred

· Ability to inspire, engage and influence people

· Fluent in Cantonese

Candidates with Less experience and/or qualifications will be considered as Assistant Manager