Manager Customer Experience Strategy - Retail Banking and Wealth Management
HSBCKowloon City, KowloonUpdate time: March 27,2019
Job Description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager Customer Experience Strategy .
Principal responsibilities
- Support Senior Customer Experience Strategy Manager to identify service gaps in customer experience touchpoints and develop reinforcement initiatives to uplift skills and knowledge of frontline staff
- Work closely with key stakeholders in divisions and streams to understand branch challenges and customer painpoints and provide insights for training development
Qualifications
Requirements
- University graduate with solid frontline experience in retail banking
- High English proficiency with strong presentation and communication skills
- Customer centric, detail oriented and strive for excellence
- Previous exposure to corporate training, coaching and marketing is an advantage
You’ll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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