Description:
Deloitte China
Deloitte China's professionals provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services. We connect with the Deloitte Global network to provide clients of any size with local experience and international expertise. As one of the leading professional services providers, we have considerable experience in this marketplace.
The Deloitte purpose is about making an impact that matters to our clients, people and society. Our extensive spectrum of services enables us to help our clients become leaders wherever they choose to compete. We are committed to investing in our people and empowering them to achieve more than they can elsewhere. Our advice is only as valuable as our actions and integrity. We believe that by strengthening our clients and society, we become stronger ourselves.
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About Business
Brimming with exceptional strategic planning and critical thinking skills? Are you an innovative and insightful thinker who likes solving complex business issues for diverse clients around the world? We’re looking for a sharp analytical thinker who’s adept at project management to join our Information Technology Services team.
Work you’ll do
In this interesting and diverse role, you’ll manage the end-to-end project lifecycle for small to large projects/programs in one or more of the IT technology project portfolios. The project/program manager leads and coordinates project/program team resources to ensure project/program milestones are met and the project/program is delivered on schedule and on budget with the highest standard of quality. The project/program manager also manages project/program risk identification and resolution to keep projects/programs on track and able to deliver planned outcomes. The project/program manager may have responsibility for managing day-to-day activities of other PMO team members as well as providing coaching and performance feedback.
Job Description and Responsibility
Responsibilities
Liaise with business users to formulate new system requirements and assess enhancement requests to fulfil ongoing business needs:

• Collect and analyze business requirements


• Compile user requirement specifications with industry methodologies


• Conduct process design and high-level system function design; prepare system prototype


• Liaise with Development Team for system development and maintenance works


• Manage system scope and user expectations

Provide support and coverage to change management to ease stakeholders to understand and adopt new processes and systems:

• Perform system test planning and execution


• Coordinate user acceptance test


• Prepare system user guides and communication material


• Arrange and deliver user training


• Liaise with business users for system migration


• Liaise with Development Team and Operation Team for production system setup

Provide second-line application support to business users:

• Answer application usage enquiry, perform trouble-shooting on reported issues and liaise with Development Team for problem resolution or system improvement


• Provide BI reporting and data analysis support to meet management information need


• Transfer application knowledge to first-line support
  Assist in project management to ensure business, schedule, resource and quality objectives are met.

Qualifications:
Key Stakeholders
Business Function Champions, Business Subject Matter Experts, Project Managers, Systems Analysts, Developers, First-line Support, Problem Analysts
Experience / Qualification Requirements

• Bachelor degree in information technology related discipline; master degree in business administration a plus


• 5+ years of business or systems analysis experience in large-scale business application solution delivery within a defined software development life cycle; applicants with more experience will be considered for assistant manager or manager position


• Experience in project management will be considered an asset


• Previous hands-on work experience in development in Microsoft .Net environment a definite plus


• Conversant in system documentation using industry methodologies


• Strong business acumen; familiar with ERP, CRM, Finance and / or HR business, processes and applications


• Experience and interest in supporting new business initiatives


• Excellent analytical and problem solving skills


• Proficient in written and oral communication skills in Chinese/Putonghua and English


• Proficient in presentation to executive levels


• Experience of working in in-house, cross-functional and cross-team IT department of a sizeable and fast-paced organization

Personal Attributes

• Comfortable with multi-tasking, with an ability to work on and prioritize several tasks simultaneously


• Ability to work independently and under pressure


• Ability to make independent judgement based on solid grounds


• Ability to communicate effectively at all levels of the business, and with both technical and non-technical people


• Eloquent and persuasive, with an ability to handle difficult conversations and confidently manage senior stakeholders


• A team player with strong interpersonal skills and an ability to collaborate and positively motivate self and others

上班地址：上海市延安东路222号外滩中心30楼