· Handle complex and large Travel/Person Accident/Home claims

· Handling Customers Appeal and complaints

· Provide claims analysis for internal customers

· Assists the Senior Manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the lifestyle team

· Contact intermediaries / customers

· Communicate with loss adjusters and Emergency Assistance Services providers and approve settlement within the delegated authority

· Assists in enhancing the system and work flow to meet our customers' need and services standards


To be considered for the role, you should ideally have:

· Customer-oriented with excellent communication and interpersonal skills

· Strong team player, willing to learn, able to work independently and under pressure

· Self-motivated, analytical and detailed-minded in problem solving

· Strong sense of responsibility with high level of integrity and trust

· Excellent command of English and Chinese in verbal communication as well as writing skills