岗位职责：
Program Expectation:
Through an intensive 24 month training program, prepare a group of high-potential people for processing excellence, management proficiency, and to provide a fast track of talent development.
Purpose of the Position:
Develop functional and personal competencies, lead direct reports to implement and manage existing/new client teams or projects, ensure client satisfaction and continuous business development through performance excellence and innovation.
Principle Responsibilities:
1）Task Processing
Perform complex tasks and operate a variety of client systems under the ReSource Pro Total Quality System, seek standardization and processing excellence, and meet or exceed a client teams’ standard for quality, timeliness and information security.
2）Training Effectiveness
Plan and execute new hire training and cross training plans with team trainers, coach less-experienced staff in learning procedures and insurance knowledge to ensure all team members are properly and sufficiently trained so that client requirements and/or company standards can be met.
3）New Client On-boarding
Manage the Proof of Concept (POC) period effectively to successfully on board new clients by designing and implementing the workflow and processes per a client’s needs and expectations; manage the new system/workflow/task implementations; manage all procedure creation and updating to ensure the client requirements are clearly documented and properly approved starting from the POC period
4）Client Relationship Building
Develop and maintain a trusted partner relationship with the clients by planning and executing a variety of activities including: regular interaction with a client via email or phone to provide status updates, troubleshoot issues, learn new workflows and systems, promote additional services, and visit the client’s office(s) in the US to drive the RSP client team’s growth.
5）Team Management
Manage the day-to-day performance of team members and ensure a healthy bal

岗位要求：
Qualifications:
1.Bacheldegree above
2.Strong English skills (both verbal written)
3.Proficiency with Microsoft Office software
4.A Pursuit of Excellence
5.Manage feffective performance to develop staff build high performing teams
6.Communicate effectively
7.Customer centric
8.Tactical strategic thinking (big picture)
9.Ability to work under pressure
Benefit:
1.1X1 coaching by senimanager
2.Provide an salary increase in 13th month 25th month
3.5 national social insurance items housing found
4.Paid Chinese national holidays(11 days per year)
5.15 days paid leave per year
6.Supplemental Health Insurance
7.Base salary + program allowance + lunch & transportation allowance + quarterly bonus