With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Operations Management Trainee greets and registers guests, providing prompt and courteous service. He / she checks guests out of the hotel and addresses guests’ challenges throughout their stay in our hotel.

What will I be doing?

As the Operations Management Trainee, you will be responsible for performing the following tasks to the highest standards:

• Schedule, co-ordinate and supervise activities for guests.
• Assist with check-ins, check-outs and room arrangements of guests (Front Office MT only).
• Greet guests upon arrival.
• Tend to the guest relations desk.
• Assist all departments in guest relations duties and other duties as directed by the Guest Service Manager.
• Attend recreation activities when necessary.
• Provide feedback from guests to the Front Office Manager or F&B Manager for their action.
• Adhere to occupational, health and safety legislations, policies and procedures.
• Be familiar with property safety, first aid, fire and emergency procedures as well as the safe operation of equipment.
• Take initiative to correct hazardous situations and notify supervisors of potential dangers.
• Log down security incidents and accidents in accordance with hotel requirements.
• Maintain a standard of excellence by setting high performance standards and goals related to SALT and online reviews.
• Understand competitors’ strengths and weaknesses.
• Build and maintain positive relationships with internal customers and guests in order to exceed their expectations, creating a positive image of the company.
• Maintain a high level of product and service knowledge as well as awareness of special programs and events in the hotel in order to recommend services and facilities to guests according to their needs.
• Exercise good teamwork with colleagues, supervisor and teams across departments to deliver positive results.
• Be receptive to new ideas and respond positively to workplace changes.
• Complete tasks as directed by the Management.
• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision.
• Meet hotel attendance and grooming standards.

What are we looking for?

An Operations Management Trainee serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proficient in verbal and written English to communicate effectively with guests and employees.
• Able to access and accurately input information on a moderately complex computer system.
• Good interpersonal skills to provide overall guests satisfaction.
• Basic mathematical comprehension to understand and interpret numbers in hotel operations.
• Able to effectively deal with internal and external customers with patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Capable of working under pressure and able to deal with stressful situations during busy periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: MT - Operations 运营管理培训生

Location: null

Requisition ID: HOT0ATND

EOE/AA/Disabled/Veterans