Responsibilities:

• In accordance to the Group strategy, writing of training plan/ annual report/ working plan or any other report that is required
• Oversee and manage training programmes in the Personal Banking business
• Design and deliver wealth management, sales and services training programmes
• Understand training needs from the business by engaging with key stakeholders and providing professional learning solutions
• Manage learning projects, perform instructional design work to enhance learners’ experience
• Perform train-the-trainer coaching to ensure training quality and effectiveness
• Source and manage external vendors to ensure good use of learning resources

Requirements:

• Minimum 7 years of experience in managing and delivery sales and service, wealth management training, preferably in retail banking or financial industry.
• Good planning and facilitation skills, with the ability to manage the full training cycle
• Knowledge of Instructional Design, project management and stakeholder management skills
• Able to work independently and under pressure
• Good command of both written and spoken English and Chinese

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