Job Description

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
• Works with property leadership team to identify and address employee and organizational development needs.
• Responsible for ensuring effective training is in place to enable the achievement of desired business results.
• Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
• Measures the effectiveness of training to ensure a return on investment.

Job Requirements

• Bachelor Degree in Human Resources, Hospitality or related disciplines
• 5 years of learning & development experience in sizeable organizations
• Proven track record of facilitation in learning & development
• Good planning and execution, organized, computer literacy
• Proficient in both written and verbal English & Cantonese, Mandarin is an advantage
• Good interpersonal and communications skills