BNY Mellon’s Data and Analytics Solutions further extend Asset Servicing capabilities in securities and cash into the world’s most important ‘asset class,’ data. As a software and content business, inclusive of the Eagle data management, accounting, and performance products and Intermediary Analytics’ sales and distribution data, the offering also includes a suite of new cloud-based products. An ecosystem of proprietary and third-party business applications are available to help firms manage their core investment process and beyond.
The System Administrator is a key role within the Enterprise Services and Support team. In this role, the successful candidate will act as the primary Administrator for many technologies critical to the BNY Mellon Data and Analytics organization.
What You Will Do

• Monitor requests and troubleshoot issues submitted by end users through Service Now incident management system.
• Provide escalation support for issues that cannot be resolved by level 1 IT Helpdesk Technicians.
• Provide training to the end user community as needed on various technologies supported by the ESS.
• Primary Audio/Video support contact for high level conferences, webcasts, and webinars.
• Collaborate with meeting organizers to ensure technology requirements are met for conferences/meetings.
• Work with patch management team verifying and provide critical day updates to virtual machines and End Points.

Technologies You Will Support

• Cisco Unified Call Manager (CUCM) – Jabber, Softphones, Voice
• WebEx Administration
• Active Directory Support 
• Infoblox / DNS 
• Critical Server Support 
• Microsoft System Center Configuration Manager (SCCM)
• Exchange 2016 Administration
• Mimecast Email Gateway Administration – DLP, Email Policies
• Site Scope Monitoring

Lead Infrastructure Operations Analyst->> Designs, implements, integrates and supports various mainframe, mid-frame, distributed, web, and PC operating systems and ancillary products. Reviews new/modified file transmission requests. Formulates plans to meet system performance objectives. Analyzes, implements, maintains, and documents system software installed in all environments. Performs software installations and upgrades to operating systems and layered software packages. Analyzes user hardware and software needs and recommends upgrades or new purchases. Installs, configures, and develops middleware utility programs and related distributed system software on multiple mainframe/distributed hardware/software environments. Leads the middleware team in providing more complex on-site and on-call support through analysis and research. Communicates both formally and informally with customers and end users. Reviews new/modified file transmission requests submitted by all internal business partners at BNY Mellon. Contributes to the achievement of related teams' objectives.

Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required, 4 - 6 years of related infrastructure experience required, experience in the securities or financial services industry is a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-Massachusetts-Wellesley
Internal Jobcode: 45113
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 2001681