Req ID: 94025 
Region: Asia 
Country: China 
State/Province: Shanghai 
City:  Shanghai 

Detailed Description:

The successful candidate works as a member of team, Responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule. This is a role requiring technical background and product development and/or manufacture process experience.

Duties: Program management, participates in all aspects of a program and responsible for detailed executions. The candidate must be very comfortable working directly with customers and be willing to travel. Strong participation in pricing/bid preparation and the development and management of contract terms. Develop action plans to correct out of plan conditions. With guidance from more experienced team members manages customer account profitability; Forecasting, planning and monitoring efficiency and execution of strategies. Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products. Co-ordinates and hosts regular/as needed program-tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Receives and resolves customer issues and complaints. Monitors the impact of inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Personal Background

Candidates should have minimum 3 years relevant experience, 5 and plus years preferred. Must be able to read/write in English and with some spoken English. Candidates should have the following qualifications and experience: University degree in Engineering or equivalent combination of education and experience. In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. In-depth knowledge of the business issues associated with manufacturing PCBs. In-depth knowledge of product pricing, contracts and contract negotiations. Thorough understanding of business risks and price make up (Value add and Materials) Excellent customer contact, negotiation and problem resolution skills. Good presentation, database management and computer skills. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Additional qualifications desired: Good fundamentals in Electrical/Electronics systems Hands-on development experience in electronics products or systems. Working experience in R&D or product development organizations

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.