工作年限:
六年以上

所属部门:
Lazada

学 历:
本科

招聘人数:
若干

团队介绍:
Lazada is the No. 1 online shopping & selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Lazada helps more than 145,000 local and international sellers as well as 3,000 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. Southeast Asia is the next big internet market and global melting point for the whole world e-commerce.

岗位描述:
1. 负责Lazada跨境业务商家服务问题的管理及监控并进行系统性的分析总结,提炼出流程或产品优化方案,通过协同内部及外部多个部门的合作,推动方案落地以提升卖家服务效率和质量;
2. 负责Lazada跨境业务消费者体验提升的策略规划和方案实施,通过各国消费者反馈和行为数据准确分析和定位消费者体验痛点,制定消费者体验提升策略和方案,并协同各国家团队共同推动落地;
3. 协助Lazada跨境业务商家平台体验的提升和优化工作,通过商家经营全链路体验痛点的深入分析,制定平台体验提升方案及行动策略,并撬动服务端、行业端、产品及技术端等资源快速推动落地;
4. 根据业务发展情况,协助团队进行商家服务板块的战略性规划或升级,持续提升卖家服务能力以及平台竞争力;
5. 通过跨部门合作,协调行业、集团总部、产品、技术、平台治理及风控、数据等相关团队资源,拿到可衡量的业务结果;
6. 直面竞争,通过持续服务模式创新和再造,不断为跨境商家及消费者带来超乎期待的服务体验。

2. Job description:
1. Responsible for Lazada cross-border seller issue and service management, and be able to design the process or product optimization solution by systematic analysis and summary. Drive and implement the solution through internal and external team collaboration in order to improve seller service efficiency and quality.
2. Responsible for Lazada cross-border consumer experience improvement and optimization. Through precise analysis of the consumer pain points from e-commerce platform, design the improvement strategy and action plan, by collaborating with local country teams for implementation.
3. Assist on the Lazada cross-border platform experience improvement and optimization. Through in-depth analysis of the seller pain points from e-commerce platform, design the improvement strategy and action plan, by leveraging service, commercial, product and tech team resources for implementation.
4. Assist on the strategy planning or upgrade for seller service team according to the business development, in order to continuously improve seller service ability and platform competitiveness.
5. Coordinate commercial, regional, product, tech, platform governance and business risk, and data team resources through cross-department cooperation to obtain measurable business results.
6. From the competition perspective, and continue to provide cross-border sellers and consumers with service experience beyond their expectations through continuous service model innovation and reengineering.

岗位要求:
1、6年以上互联网行业工作从业经验,具备跨境电商零售业务卖家服务、消费者服务、用户运营、业务分析等相关领域工作经验;对跨境电商零售行业商品品质、物流和售后服务体验等方面的特性和差异具有一定深度的理论研究和业务实践者优先。
2、具备较强的系统性思维能力和敏锐的数据挖掘能力,能够利用获取的数据和信息得出准确、全面的分析结论;具备较强流程优化或改造能力;
3、很强的业务推动力和跨团队、跨职能的沟通协调能力;执行力出色,具备创新力和学习力;具备项目统筹和管理经验;
4、对互联网产品工具有一定的概念,能够快速学习产品工具,并具有产品工具运营的思路和优化能力;
5、结果导向,面对困难灵活调整策略,充满正能量,英语沟通流利者优先。
6、能适应快速的工作节奏以及高强度的加班,抗压能力强。

3. Job requirements:
1. More than 6 years of working experience in Internet industries, with working experience in cross-border e-commerce retail business of seller service, consumer service, user operation, business analysis and other related fields. Have a certain depth of theoretical research and business practice on the characteristics and differences of commodity quality, logistics and after-sales service experience in cross-border e-commerce retail industry is preferable.
2. Strong systematic thinking ability and keen data mining ability, able to draw accurate and comprehensive analysis conclusions by using acquired data and information. Strong process optimization or reengineering ability.
3. Strong business driving force and cross-team and cross-functional communication and coordination ability. Excellent execution, innovation and learning ability. Experience in project coordination and management.
4. Have a certain concept of Internet product tools, can quickly learn product tools, and have the idea and optimization ability of product tools operation.
5. Results-oriented, with flexibility when facing difficulties, full of positive energy, fluent English communication is preferable.
6. Able to adapt the quick working style and high intensive overtime working, with strong anti-pressure ability.